Having trouble logging into your KuCoin account? You're not alone. Login issues can be frustrating, especially when you need quick access to your crypto assets. Whether you're seeing an error message or your login credentials aren’t working, this guide covers the most common problems and how to fix them.
The most common login issue is incorrect email or password input. Make sure:
If you’ve forgotten your password or suspect it's incorrect, use the "Forgot Password" link on the login page. KuCoin will send a password reset link to your registered email. Follow the instructions carefully to create a new, secure password.
Sometimes, corrupted browser data can interfere with login processes. Try clearing your browser’s cache and cookies, or use incognito/private mode to log in.
If you've set up Google Authenticator or another 2FA method, make sure you're entering the correct 6-digit code. If your 2FA app isn't working, check if your phone's time is synced correctly. Time discrepancies can cause 2FA codes to be invalid.
Occasionally, KuCoin undergoes system maintenance or experiences temporary outages. You can check KuCoin’s official Status Page or follow their Twitter for real-time updates.
If you're unable to log in from your current device or network, try switching to a different one. Sometimes browser extensions, firewalls, or IP bans can prevent access.
If none of the above solutions work, contact KuCoin's support team at support.kucoin.com. Provide them with as much information as possible (but never share your password) to speed up the resolution.
Keeping your account secure is crucial. Always enable 2FA, set up anti-phishing codes, and avoid logging in on public or shared devices.